Insight-driven businesses win
An insight-driven business means better customer relationships, a more seamless customer experience, better and faster product iteration, and a focus on actionable data.
12. When it comes to customer retention, an insight-driven customer experience is essential; those businesses with excellent integrated, omni-channel customer experience retain 89% of their customers, according to SuperOffice.
13. Customer retention translates into profitability. According to Deloitte & Touche, customer-centric businesses that focus in digital insight are 60% more profitable than those that are not.